Fox Pharma Support

    Due to the nature of our business and products, we are unable to accept returns unless they are deemed:  Faulty  Incorrect  Unfit for purpose  If you receive a faulty, incorrect, or unfit-for...

    A minimum of 24 hours' notice is required for the cancellation of products or services required. Notification for instance, in person, via email or via telephone, or any other means will be acc...

    If you need to cancel or amend your order, the team at Fox will try their best to assist. However, amends to orders that have already been processed may not be possible due to courier collectio...

  We are unable to accept returns, unless deemed faulty or incorrect. Once products have left our supply chain, we are unable to assure products are of acceptable quality and have been stored as pe...

    We don’t offer warranty service on any items, other than the OVEO Pen (exclusions apply). If you feel like your item was not fit for use, or you have deemed the product faulty, please contact o...

  Refunds are processed the same day; however, they can take up to 3-5 working days to reach your bank account depending on your bank provider. 

  Please emailsupport@foxpharma.co.ukas soon as you receive your goods with your Fox Pharma order number attaching photos of the delivery you have received including the front of the paper invoice ...

    All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out.   FOX PHARMA do not s...

    Fox Group orders will be delivered via DPD and DHL.   Orders placed during this time period will be dispatched via our Next Day Saturday Delivery service only. This service will display as the ...

    Fox Group orders will be delivered via DPD and DHL.   FGI will only dispatch orders to the consignee named on the order. Customers are responsible for checking and confirming the address for de...